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Privacy Policy

Last updated: August 2025.

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At ACES, accessible via our website built on Wix.com, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data.

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1. Information We Collect

We may collect the following personal information through our website:

  • First Name

  • Last Name

  • Email Address

  • Phone Number

  • Technical data via cookies (see section 5)

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2. How We Collect Information

We collect personal information when you:

  • Submit an enquiry via the contact form

  • Interact with the website (via cookies and analytics tools)

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3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide customer service

  • To monitor and improve the website’s performance and user experience

  • To analyse visitor behaviour via Google Analytics

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4. Legal Basis for Processing

We rely on the following lawful bases under the UK GDPR:

  • Legitimate interests – to improve our services and respond to your queries

  • Consent – where required, such as for non-essential cookies (e.g., experiments)

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5. Cookies and Tracking Technologies

Our website uses essential cookies to ensure the site's security, performance, and reliability. Below is a summary of the main cookies used:

Cookie Name | Purpose | Duration | Type

XSRF-TOKEN | Fraud detection for calls | Session | Essential

hs | Security cookie (Hive legacy) | Session | Essential

svSession | Visitor session identification | 6 months | Essential

SSR-caching | Site rendering performance | 24 hours | Essential

TS* | Attack detection and security | Session | Essential

bSession | System performance measurement | 24 hours | Essential

fedops.logger.sessionId | Error tracking and resilience | 12 months | Essential

_wixAB3* | A/B testing for site improvements | 6 months | Essential

server-session-bind | API protection | Session | Essential

client-session-bind | API protection | Session | Essential

You may adjust cookie settings through your browser if you wish to limit non-essential tracking.

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6. Third-Party Services

We use Google Analytics to understand website usage. Google may collect and process your data in accordance with their Privacy Policy.

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7. Data Storage and Security

Your data is securely stored by Wix.com, our website provider. Wix implements industry-standard security measures to protect your data. For more information, see Wix’s Privacy Policy.

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8. Data Retention

We retain your data only as long as necessary for the purposes set out above or as required by law.

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9. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure under certain circumstances

  • Object to or restrict processing in certain situations

Although we currently do not provide a direct mechanism for users to request deletion, you can contact us directly via our contact form for any concerns regarding your data.

 

10. Contact

If you have any questions or concerns about this Privacy Policy, please contact us through the enquiry form on our website.

Let me know if you’d like a Terms of Service page or a Cookie Banner Script as well.

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